General Terms s Conditions 1. Booking Process:

• All reservations and their payments must be made exclusively online through our official website or through our contracted online travel Agencies. We do not accept bookings via phone, email, or any other channel to ensure a streamlined booking experience for all guests.

2. Booking Confirmation:

  • A booking is confirmed only upon receiving an email /SMS confirmation from our hotel and later the Room Key via mobile Messaging. Please review the confirmation details carefully and notify us immediately of any discrepancies.

    3. Prices

  • All prices are in Japanese Yen and are inclusive of a 10% Japanese consumption tax

    and 15% service charge.

4. Payment Policy:

  • The payment of the deposit is needed before a booking can be confirmed. This deposit is non-transferable and non-refundable.

  • For Winter Bookings, (checking-in between 16 December and 31 March):

    • ▪  A30%depositisrequiredonlineatthetimeofbookingtosecureyour

      reservation.

    • ▪  Theremainingbalanceisdue60daysbeforecheck-in.Thisfinalpaymentis also non-refundable. If the final payment is not received by the due date, the reservation will not be guaranteed and the rooms will be released for sale.

  • For Spring, Summer and Autumn Bookings, (checking-in between 1 April and 15 December):

    ▪ A20%depositisrequiredonlineatthetimeofbookingtosecureyour reservation.

    ▪ Theremainingbalancecanbepaidatthetimeofarrival.

  • Any incidental charges incurred during your stay will be settled upon check-out

  • For credit card payments, the name on the credit card must match the name on the guest’s passport. All payments must be made in Japanese Yen via credit card. For credit cards in currencies other than Japanese Yen, you are responsible for foreign exchange rates and charges. Payment dates, statement dates, and currency conversions may differ.

  1. Cancellation Policy:

    • Cancellations made 90 days prior to the arrival date are eligible for a full refund.

    • For Winter Bookings, cancellations will incur a penalty fee equivalent to 30% of the total booking amount more than 60 days prior check-in

    • No-shows will be charged the full amount of the reservation.

    • For Summer Bookings, 20% cancellation fees apply if the cancellation is made 7 days before arrival date and 100% cancellation fees apply if the cancellation is made 2 days before arrival date.

  2. Amendment Policy:

    • Changes to booking dates or room types are subject to availability and may incur

      additional charges.

    • Amendments must be requested at least 15 days prior to the arrival date.

  3. Check-In s Check-Out:

    • Check-in time is from 3:00 PM onwards.

    • Check-out time is 11:00 AM. Late check-out requests are subject to availability and may incur additional charges.

  4. Guest Responsibility:

    • Guests are responsible for the conduct of all individuals included in their

      reservation.

    • Any damages to hotel property caused by guests will be charged to the credit card provided at the time of booking.

  5. Booking Window:

    • Reservations can be made up to 6 months in advance of the arrival date through our

      website.

    • For bookings beyond this period, please contact our hotel reservations team directly.

  6. Child Policy:

• Children under the age of twelve stay free of charge when using existing bedding.

Additional charges may apply for extra beds or cribs. 11. Pet Policy:

• Pets are not permitted on the hotel premises, except for service animals as required by law.

12. Force Majeure:

• The hotel shall not be liable for any failure or delay in performance arising from circumstances beyond its control, including but not limited to natural disasters, acts of terrorism, or governmental actions.

13. Jurisdiction:
• These terms and conditions are governed by the laws of Japan. Any disputes shall

be resolved exclusively in the courts of Japan. 14. Acceptance:

• By completing a booking online with our hotel, you acknowledge and agree to abide by these terms and conditions.

Hotel Address:

RAIDEN RESORT C SPA at Iwanai

500, NOZUKA, IWANAI CHO IWANAI GUN, HOKKAIDO, 045 0024, JAPAN website: https://www.raidenresortandspa.com
Phone: 0135 67 7500 available from Aug 22nd 2024 mid afternoon Fax: 0135 67 7501 89)