CAT TOUR TERMS & CONDITIONS
Refund policies for CAT tour are as follows:
Cancellations made 30 days or more prior to the event are eligible for a 100% refund.
Cancellations made 14 to 29 days prior receive a 50% refund.
Cancellations made within 14 days of the event are non-refundable.
However, you may transfer your booking to another client.
All refunded cancellations made by credit card are subject to a non-refundable processing fee of 3.6%.
Refunds for ski rentals are only available with five days’ notice provided by the client.
Reservations made at Raiden Resort and Spa follow separate terms, conditions, and a different refund policy.
Click the link below for more information regarding your stay:
We recommend that all participants obtain trip cancellation insurance to safeguard against unforeseen circumstances such as injuries, transportation issues, or unexpected illness.
Please note that we do not offer refunds for snowcat tours affected by weather-related conditions, such as extreme avalanche risks or torrential rain.
All rates and refunds are calculated and processed in Japanese Yen.
Our refunds do not cover losses resulting from currency exchange fluctuations or fees imposed by banks or credit card companies.
Reservations are confirmed only upon full payment and are allocated on a first-come, first-served basis.
While we strive to deliver the best skiing experience daily, we cannot guarantee untracked powder snow. Choosing to opt out of a CAT tour due to unsatisfactory conditions will not result in a refund.
All participants must read and sign our liability waiver before joining the tour. Failure to do so will result in cancellation without a refund.
Minors under 18 years of age require a parent or legal guardian to sign their release of liability and accompany them on the tour.
We rely on honesty regarding skill levels. If your skills do not meet the tour requirements, we will do our best to accommodate you. However, guides may ask you to return to the lodge, and no refund will be issued.
All participants must wear a helmet while engaging in downhill activities.
Late arrivals to the tour may miss the morning session, disrupting the schedule for others. However, you are welcome to join the tour after lunch.
Rescheduling requests made after October 31st will incur a ¥10,000 fee per seat.
When booking a private CAT, we will accept payment from one person only.
Participants requiring pick-up from Niseko must confirm accommodation details and guest numbers at least one week in advance.
Failure to do so will void the transfer, and it will be non-refundable. If participants are not ready at the designated pick-up time, they may be left behind and will need to arrange their own transportation to the activity.
Vouchers are non-transferable and may only be redeemed by the named recipient. They are valid for one year from the issue date.
Ensure the safety of your Hokkaido adventure by obtaining comprehensive travel insurance from Global Rescue. This coverage protects against cancellations, medical evacuations, and various unforeseen mishaps. Don't hesitate, connect with them now to secure your peace of mind.